Privacy Policy

Last Updated: July 2025

This Privacy Policy explains how Gemnat (“we”, “our”, or “us”) collects, uses, and safeguards your personal information when you visit or interact with our website, www.gemnat.com, or use our services.

1. Information We Collect

Depending on how you engage with our site and services, we may collect or process the following types of personal information:

Contact Information: Such as your name, email address, phone number, billing and shipping addresses.
Order & Payment Details: Information about products purchased, order history, and payment data (securely handled by third-party processors).
Account Information: If you register an account, we collect your username, password, preferences, and settings.
Device & Usage Data: IP address, browser type, device characteristics, and site usage information (through cookies and analytics).
Communications: Any information you provide when contacting our customer support or communicating with us by email or other channels.

2. How We Use Your Information

Fulfill and manage your orders, including order confirmation, shipping, and returns.
Communicate with you regarding your orders, account, questions, or promotions.
Enhance our website, products, and overall customer experience.
Perform analytics and display tailored advertising (in accordance with applicable laws).
Detect and prevent fraud, and ensure the security of our website and services.
Meet our legal and regulatory obligations.

3. When We Share Your Information

Your information may be shared with trusted third parties, such as:

Service providers, including Shopify (our e-commerce platform), payment processors, shipping partners, and marketing tools (e.g., Google, Meta/Facebook, Klaviyo), to help us operate and improve our services.
Legal authorities or advisors, as required to comply with laws, protect our business, or ensure the safety of users.

We never sell your personal data to third parties.

4. Cookies and Tracking

We use cookies and similar technologies to operate our website, measure site performance, and customize your browsing experience. See our Cookies Policy for further details.

5. Your Rights & Choices

You may request access to, correction of, or deletion of your personal data by emailing us at contact@gemnat.com.
You can unsubscribe from our marketing emails at any time using the unsubscribe link in our messages.
Cookie preferences can be managed via your browser settings.

6. Data Security

We implement reasonable safeguards to protect your personal data. However, no system can be guaranteed 100% secure.

7. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect data from children under the age of majority in your location.

8. International Transfers

Your personal information may be transferred to, or processed in, countries outside your residence. These countries may have different data protection laws.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date shown at the top.

10. Contact

For any questions about this Privacy Policy or your personal information, please email us at:
contact@gemnat.com