All our creations are crafted in solid 18k hypoallergenic gold, ensuring both luxury and durability.

Our pieces are available in 18k white gold, yellow gold, and rose gold, all hypoallergenic.

Yes. If you would like a custom size, please contact us at contact@gemnat.com and our team will be happy to assist you.

You can determine your size by following our recommendations in the Ring Size Guide

Yes. Since our jewelry is made from solid 18k hypoallergenic gold, it is resistant to water and daily wear.

Yes, each piece comes with a certificate of authenticity.

We use only 100% natural gemstones, including both fine and precious stones.

All our stones are entirely natural, we do not use lab-grown stones.

Yes. Every gemstone is ethically and responsibly sourced.

Yes. Diamonds above 0.30 carats are accompanied by a certificate from GIA, HRD, or IGI.

We accept Visa, Mastercard, American Express, PayPal, Shop Pay, and cryptocurrency.

You have 1 hour after order confirmation to contact us. We will do our best to accommodate your request and find a suitable solution.

This option is not available yet, but we will be offering it very soon.

Production and delivery take approximately 14 days.

Yes, we offer worldwide shipping via DHL, ensuring fast and secure delivery.

As soon as your order is collected by DHL, you will receive an email with a tracking number to follow your package.

Yes, shipping is included in the price of your jewelry.

Yes, shipping is included in the price of your jewelry.

Yes. You may return or exchange your jewelry within 30 days of delivery, provided it is unworn, in its original condition, and packaged in its original box.

We must receive your jewelry within 30 days of delivery. Beyond this timeframe, returns cannot be accepted.

To initiate a return, please contact us at contact@gemnat.com and our team will provide detailed instructions.

Yes, return shipping costs are the customer’s responsibility.

We recommend gently cleaning your jewelry with a soft brush, mild soap, and lukewarm water to remove skin oils, creams, or dirt.

Yes. All GEMNAT creations come with a 6-month warranty when purchased directly through our website.
This warranty does not cover damage caused by misuse. Each piece sent for repair is subject to a quality inspection before being accepted under warranty.

Please contact us at contact@gemnat.com. Our team of experts will guide you through the repair process and help restore your piece.

You can reach our Customer Care team anytime at contact@gemnat.com. We will be delighted to assist you.